Privacy and Cookie Policy

Last updated: 15/10/2025

Outspoken Socials (“we”, “us”, “our”) is committed to protecting the privacy of individuals (“you”, “your”) who visit our website, use our services, or otherwise interact with us. This Privacy Policy explains how we collect, use, store, share, and protect your personal data, and your rights in relation to it.

1. Information We Collect

We may collect and process the following personal data:

• Types of data

1.      Contact information (name, email address, postal address, phone)

2.      Payment and billing information

3.      Technical / usage data

4.      Communications data

5.      Marketing & preferences data

• Sources when collected

1.      When you contact us, fill forms, subscribe, or engage our services

2.      If you hire us or purchase services

3.      Via website visitor logs, analytics tools, server logs, cookies, IP addresses, browser type, device, pages visited

4.      When you communicate with us (email, chat, etc.)

5.      If you opt in to marketing or specify preferences

• Purpose

1.      To respond to enquiries, provide services, send newsletters, billing, etc.

2.      To process payments and invoices. We do not store full credit card data ourselves (we use secure payment processors).

3.      To monitor website performance, improve user experience, security, and analytics

4.      To respond to your requests, maintain records

5.      To send you marketing materials (where permitted) and tailor content

We endeavour to collect only data necessary for the purposes we outline.

2. Legal Bases for Processing

We rely on one or more of the following legal bases under UK/EU data protection law:

• Consent - where you have given clear consent (e.g. for marketing emails or cookies)

• Contractual necessity - where processing is necessary to fulfil a contract you enter (e.g. providing our services)

• Legal obligation - where required by law

• Legitimate interests - for our business operations, such as fraud prevention, marketing (balanced with your rights), security, and analytics

3. How We Use Personal Data

We use your data for:

• Delivering the services you engaged us for

• Responding to enquiries, customer support

• Billing, accounting, invoicing

• Sending communications relevant to your service or account

• Marketing, with your consent

• Improving, maintaining, and securing our website and operations

• Complying with legal obligations (tax, accounting, regulatory)

4. Sharing and Disclosure of Personal Data

We may share your personal data with:

• Service providers / subcontractors - e.g. payment processors, hosting providers, analytics tools, email service providers

• Professional advisors - e.g. accountants, legal advisors

• Affiliated parties / partners - where relevant, with your consent

• Law enforcement or regulators - if required by law or to protect rights, safety, property

• Business transfers - in case of merger, acquisition, reorganisation (with appropriate safeguards)

We will require that any third party processing your data adhere to appropriate data protection and confidentiality standards.

5. International Transfers

If any data is transferred outside the UK / European Economic Area (EEA), we will ensure that appropriate safeguards are in place (e.g. Standard Contractual Clauses, adequacy decisions) to protect your data.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected, or to comply with legal, tax, or accounting obligations. When no longer needed, we will securely delete or anonymise the data.

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes encryption (where appropriate), access controls, secure servers, regular security reviews, and training.

However, no method of transmission over the Internet or storage is 100% secure, so we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights including (but not limited to):

• Access: request a copy of your personal data

• Correction: have inaccurate data corrected

• Deletion (“right to be forgotten”): request erasure under certain circumstances

• Restriction: request restriction of processing

• Object: object to processing (e.g. direct marketing)

• Data portability: obtain your data in a portable format

• Withdraw consent: where processing is based on consent, withdraw it

• Lodge a complaint: with a supervisory authority (e.g. the UK’s Information Commissioner’s Office)

To exercise these rights, contact us at hello@outspokensocials.com. We may require verification of identity before fulfilling requests.

9. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect technical and usage data. Detailed information is in our Cookie Policy (see below or link).

Through cookies, we may:

• Recognise you when you return

• Provide tailored content

• Analyse usage and improve the website

• Serve targeted or interest-based advertising (with consent where required)

You can manage or disable cookies via your browser settings (though that may limit some functionality).

10. Children’s Privacy

Our website and services are not intended for children aged under 16. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, contact us and we will delete it.

11. Updates to This Policy

We may update this Privacy Policy from time to time (e.g. to reflect new laws, features, or services). We will post the new version on our website, with an updated “Last Updated” date. We encourage you to review it periodically.

If changes are significant (e.g. new uses of data), we may notify you (e.g. via email or website banner) when possible.

12. Contact Information

If you have questions, concerns, or want to exercise your privacy rights, you can contact:

Email: hello@outspokensocials.com
Phone: 07788262712